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Frequently Asked Questions (FAQ)

What is NEOU?

NEOU is a digital platform that offers thousands of fitness and wellness classes, streaming live and on-demand. We offer classes and programs for all levels, backgrounds, and interests across 20+ genres, so there is always something for everyone. You can access these classes via the NEOU website, the NEOU app on any mobile device, or on your TV.

What are my membership options?

We offer two membership options. The monthly membership costs $4.99 and is billed once per month. The annual membership costs $34.99, which breaks down to less than $2.99 a month, and is billed once per year. We offer a 7-day free trial with the annual membership, and your card is charged after the 7 day trial ends.

How do I access NEOU?

NEOU is accessible through your computer on neoufitness.com, your iOS or Android phone on the NEOU app, and on your TV with the following devices: Roku, Apple TV, Android TV, Amazon Fire TV, and Xbox.

You can also watch your workouts on your TV by:

Interactive classes are only available on the NEOU website or app.

What are the differences between live and interactive classes?

Live classes are taught live from the NEOU studio. Interactive classes offer two-way video and audio, so you can work out with and see your instructor and friends on camera.

Interactive classes are not currently available but will be starting in mid-September 2021.

Where is NEOU available?

NEOU is accessible anywhere, anytime. We have members all over the world enjoying our full range of classes and fitness options.

What if I want to cancel?

You can easily cancel your membership from your iPhone or Android, or on the platform you subscribed. For more detailed instructions, please see here.